All orders are processed and packed within 24 hours of placement, excluding weekends and public holidays.

All orders placed after 2pm on a Friday or weekend will be sent Monday afternoon.

We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customers responsibility to provide the correct delivery address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.

Gemini Sky is not responsible for any additional fees charged from International Customs or Post Office Bills. 

SHIPPING INFORMATION

We use Australia Post as our shipping provider for both domestic and international orders.

Shipping costs are calculated at checkout.

For more information please visit auspost.com.au

Delivery timeframe estimates are:

Domestic Shipping (within Australia)

Express:

NSW: 1-2 Business Days

QLD: 2-3 Business Days

VIC: 2-3 Business Days

SA: 2-3 Business Days

WA: 2-4 Business Days

TAS: 2-3 Business Days

NT: 2-4 Business Days

ACT: 1-2 Business Days

Parcel Post - Standard:

NSW: 2-4 Business Days

QLD: 3-5 Business Days

VIC: 3-5 Business Days

SA: 4-6 Business Days

WA: 5-8 Business Days

TAS: 4-6 Business Days

NT: 7-10 Business Days

ACT: 2-4 Business Days

International Shipping (outside Australia)

Express:

NEW ZEALAND: 5-8 Business Days

UNITED STATES: 4-9 Business Days

UNITED KINGDOM: 4-8 Business Days

CANADA: 4-8 Business Days

Other international location timeframes can be viewed here: Australia Post

International Delivery Timeframes Standard:

NEW ZEALAND: 7-12 Business Days

UNITED STATES: 6-12 Business Days

UNITED KINGDOM: 6-12 Business Days

CANADA: 6-12 Business Days

Other international location timeframes can be viewed here: Australia Post

International Delivery Timeframes Economy:

NEW ZEALAND: 25+ Business Days

UNITED STATES: 25+ Business Days

UNITED KINGDOM: 25+ Business Days

CANADA: 25+ Business Days

Other international location timeframes can be viewed here: Australia Post

*Note, the above timeframes are a guide only and the following applies.



Items may be held longer than usual by Australian and overseas customs authorities.

All estimates are for metro destinations – items sent to regional and rural locations will likely take longer.

Order Tracking

Once your order is shipped you will receive an email with a tracking number to track your parcel from the courier.

Alternatively, you can track your items using the following website:

 http://auspost.com.au/parcels-mail/track.html#/track

If you have any queries, please contact us at info@gemini-sky.com