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Returns & Refunds

Please email with your order name and number. 

Ensure you post back your return with traceable service as Gemini Sky is not responsible for any items lost in the mail. 

Returns Policy

Gemini Sky offers a 14 day returns policy after the item has been delivered.

To be eligible for a refund, items must be:

- Clean, unworn and unwashed
- In the same condition as sold (tags attached)
- Packaged with proof of purchase (order number and name)

Return shipping is to be covered and paid for by the customer. Shipping and handling changes are non-refundable.

Sale items purchased on major sale days such as Black Friday, Boxing Day, Afterpay Day & any sort of Sale cannot be refunded but they can be exchanged for a different size or store credit.

If for any reason you need to return your item after the 14 day exchange policy please email us at

Credit Notes

Credit Notes are Valid for 36 month from the date issued.

Our team will inspect the return upon arrival and reserve the right to refuse the return if it does not meet the conditions. The item will then be returned to the sender.


If you would like to make an exchange please contact us via email (

We cannot guarantee that we will have the requested size and style in stock to exchange.

Any exchanged requested that we do not have in stock will automatically be issued a Credit Note or Refund.

Exchange shipping is to be covered and paid for by the customer. Shipping and handling changes are non-refundable.

Processing Time

We process all of our returns within 5 days of receiving your items.

You will receive an email with your return approval information when the return has been received and inspected.

Domestic returns by regular post can take about a week, while express post should take 3 days.

International post can take 2 – 3 weeks to arrive.

Faulty Items

If you believe there is fault with your product, please contact
within 5 days of the items arrival. Do not remove the tags otherwise you will not be guaranteed a refund. If you could send photos of the faulty item that would be appreciated.

Postal Address: 

Gemini Sky

5/9 Park Road

Five Dock

New South Wales, 2046, Australia